Remove a Paper Jam - PIXMA TS6120 Printer

Article ID: ART168735 | Date published: 10/24/2017 | Date last updated: 07/20/2021


Locate and remove paper jammed inside your PIXMA TS6120 printer.



Watch the video or follow the text below. 

If the jammed paper tears and you can't remove the paper from the paper output slot, or if the jammed paper remains inside the printer, follow these instructions to remove the paper.

Written instructions

 If the paper becomes jammed during a print job and you need to turn off the printer to remove it, press the Stop button to stop the print before you turn off the printer.
  1. Turn off the printer and unplug it.

  2. Open the scanning unit / cover.

     Don't touch the white belt (A), or it may become soiled or scratched, which may damage your printer.
  1. ​Check if the jammed paper is under the print head holder.

  • If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

  • To move the print head holder, hold the top of the print head holder and slowly slide it to the far right or left.

  1. Hold the jammed paper with both hands.
  1. If the paper is rolled up, pull it out.
  1. Slowly pull out the paper, so as not to tear it.

    Pull out the paper at an angle of about 45 degrees.

  2. Make sure all jammed paper is removed.

    If the paper tears when you pull out it, a bit of paper may remain in the printer. Check for these items.
  • Is there any paper left under the print head holder?

  • Are there any small bits of paper left in the printer?

  • Is there any paper left in the left and right empty spaces (B) in the printer?

  1. Close scanning unit / cover.
  • To close the scanning unit / cover, hold it up once, and then take it down gently.
  • All jobs in the print queue are canceled. Redo the printing.
 Make sure you use the right size paper and reload it in the correct place. If a paper jam message appears on the touch screen or on your computer screen when you resume yourprint, there may be some paper still inside the printer. Check the printer again for any bits of paper that remain.

TS6120 Page


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