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Removing Paper Jams from the Rear Tray (Support Code 1300) - TS9120 (TEXT) (VIDEO)

Article ID: ART168775 | Date published: 10/27/2017 | Date last updated: 04/18/2019
 

Description

This article provides information on how to remove paper jammed in the rear tray of the PIXMA TS9120.

 

Solution

 Note
  • The following video will walk you through the process outlined below.

     



If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below
 

  1. Slowly pull out the paper, either from the paper output slot or from the rear tray, whichever is easier.
    Hold the paper with both hands, and pull it out slowly so as not to tear it.



     

    Note

    • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
       
    • If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop to stop the printing before you turn off the printer.
       

    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

    • If you cannot pull the paper out from the paper output slot or from the rear tray, try to pull the paper out from the rear side of the printer.

  2. Reload paper and tap OK on the printer's touch screen.
    The printer resumes printing.     Reprint the page you were printing if it was not printed properly due to the paper jam.
    If you turned off the printer in step 1, the print data that was sent to the printer is erased.     Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.

 

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