If you perform automatic duplex printing (print on both sides of the paper) and the paper jams, follow the steps below.

 You can also get this support code if you remove the document before both sides of the last page have ejected completely.  In such cases, paper is not jammed in the machine.  Power the machine off, then on again to clear the support code.

1. Remove jammed paper.

• Remove the paper jam from the paper output slot.

• Remove the paper jam from inside the printer.

• If the paper is jammed at the cassette feeder, pull out the cassette, and then remove the paper slowly with both hands.

  

• If none of the above works, open the rear cover and remove the paper.

2. Load paper in cassette properly.

• When you load A4 or Letter-sized paper in the cassette, make sure you have extended it.

3. Print or copy the document or photo again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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