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Understand and resolve "There are no images in the camera or memory card that match download conditions" - EOS Utility

Article ID: ART168796 | Date published: 10/27/2017 | Date last updated: 02/20/2019
 

Description

Learn about the "There are no images in the camera or memory card that match download conditions" message in EOS Utility. Includes recommendations to resolve the issue.

Solution

Understand the message

When you use the EOD Utility and you see the message, There are no images in the camera or memory card that match download conditions. There are no images in the camera or memory card that match download conditions. message

It means one of the following:
  • Images were already downloaded
  • There are no images on the memory card.
     

Troubleshooting

If you think there are images saved on the memory card, try the following:
  • Snap a new photo and then reconnect the camera to the computer to test the utility. If it works, there are no other new images to download. 
  • Check that the version of EOS Utility is compatible with your camera and is up to date. You can use the software on the EOS DIGITAL Solution Disk that came with your camera or download the latest software from Drivers & Downloads.
  • Try turning the camera off and then back on to reinitiate the connection to the computer.
  • Set the auto power timer on the camera to make sure it doesn't shut down during the download. 
  • Try removing the memory card and use a card reader connected to the computer.

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