A document is jammed in the scanner. Follow these steps to remove a jammed document.
Solution
Be careful when removing jammed paper. It is possible to cut your hand on the edge of a sheet of paper.
Remove any documents remaining in the feed tray.
When the jammed document is on the document ejecting side, oplen the document eject tray.
Remove the jammed document.
Return the document eject tray to its original positon. Make sure that it is completely closed by pushing until you hear a click.
Press the OPEN button and pull open the front unit toward you.
Remove the jammed document.
Make sure to pull the document out carefully, without applying too much force. if the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces from the inside of the scanner.
Close the front unit by gently pushing it up on both sides until it clicks into place. Make sure that the front unit is completed closed by pushing until you hear a click.
After removing the jammed paper, check to see if the last page was scanned correctly, and then continue scanning.
When a paper jam or other problem occurs while [Rapid recovery system] is enabled in the scanner driver, the image of the last document that was scanned properly is saved before scanning is stopped. Therefore, you can quickly resume scanning after resolving the cause of the interruption. As the image of the document that was being fed at the time of the interruption may not be saved in such cases, be sure to verify the last scanned image before resuming the operation.
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