Understand Error and Support Codes on Your Printer - PIXMA TS3120 / TS3122

Article ID: ART169000 | Date published: 11/13/2017 | Date last updated: 04/30/2020
 

Description

Learn what to do when the Alarm lamp lights up and an Error or Support Code appears on your PIXMA TS3120 or TS3122 printer.

Solution

Error Codes and Support Codes refer to errors communicated on your printer and/or computer.

  • When an error occurs, a message appears on the computer screen and an Error Code on the printer LCD. For some errors, a Support Code (error number) appears.

  • If an error occurs when printing, for example if the paper runs out or jams, a troubleshooting message appears to help you take appropriate action.


Support Code

Here's an example of what you'll see when a Support Code and a message are displayed on the computer screen (Windows):

Image of Support Code:1000 screen shot with the message


Error Code

The Error Code appears on your printer LCD.

  • The Alarm lamp lights up and an Error Code appears.

    Image of the LCD on the printer showing the Alarm lamp lit

  • The ON lamp and Alarm lamp flash alternately when an Error Code appears.

    Image of the LCD on the printer showing the ON lamp and Alarm lamp flashing alternately

  • The Error Code appears on the LCD one by one. If the Error Code is E03 it appears as follows:

Image of the LCD on the printer showing the error codes - E, 0, and 3 separately


Cause and Action for Error and Support Codes

Check the Error Code on the LCD and the corresponding Support Code in the table below for details.

Error Code

Support Code

Cause

Action

E02
1000
3442
3443
3444
3445

Printer is out of paper.

Printing one side is complete if you are performing manual duplex printing.

Load paper.

If you use manual duplex printing: Follow the instructions on the computer screen to print on the other side of the paper.

E03

1203

1300

The cover is open.

Paper is jammed.

Close the cover.

Clear a paper jam.

E04

168A

Ink cartridge is not installed properly.

 Install the cartridge properly.

E05

1401

1403

1430

1485

Ink cartridge cannot be recognized.

Check the following:

  • Is the cartridge installed properly?
  • Is the appropriate ink cartridge installed?
  • Is the ink cartridge compatible with the printer?

Install the appropriate ink cartridge.

E08

1700

1712

1714

Ink absorber is almost full.

Press the printer's OK button to continue printing​.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

E09

1890

Protective material or tape may still be attached to ink cartridge holder.

 Remove the protective material.

E11

4102

4103

Cannot perform printing with current print settings.

Perform printing after you have change print settings.

E12

4100

Specified data cannot be printed.

If you use CREATIVE PARK PREMIUM content, check the message on your computer, make sure the ink cartridges are installed properly for all colors, and retry printing.

E13

1686

The ink may have run out.

Replacing the ink cartridge is recommended.

If you want to continue printing without replacing the cartridge, press and hold the printer's Stop button for at least 5 seconds.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing when an ink is out.

E14

1684

Ink cartridge cannot be recognized.

Replace the ink cartridge.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

E15

1682

Ink cartridge cannot be recognized.

 Replace the ink cartridge.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

E16

1688

The ink has run out.

Replace the ink cartridge and close the cover.

If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after printing.

E23

3446

IP address and subnet mask are conflicting.

 Troubleshoot IP address issues.

E31

-

Failed in wireless setup.

Press the printer's Black or Color button to resolve the error.

If you are performing setup with WPS:

  • Check the security settings and perform setup again.
  • Perform setup using another setup method.

E32

-

Cannot find a wireless router during setup.

Press the printer's Black or Color button to resolve the error.

Perform wireless setup again.

E33

-

Cannot connect because multiple wireless routers are connecting to the printer.

Press the printer's Black or Color button to resolve the error.

Perform wireless setup again after about 2 minutes.

If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router.

E34

3440

Easy wireless connect has failed.

Press the printer's OK button and retry Easy wireless connect.

If the error isn't resolved, use another method to set up wireless connection.

 

E36

3441

Easy wireless connect has failed.

Press the printer's OK button and retry Easy wireless connect.

If the error isn't resolved, use another method to set up wireless connection.

E37

-

Failed in wireless setup.

Press the printer's Black or Color button to resolve the error.

  • Turn off the wireless router and turn it on again.
  • Reconnect the printer to the wireless router.

If the above doesn't fix the problem, refer to the instruction manual supplied with the wireless router and check the settings.

E38

-

Cannot connect to a wireless router.

Cannot change the wireless settings.

Press the printer's Black or Color button to resolve the error.

Check the following:

  • Is the printer's wireless connection enabled?
  • Did you select the proper wireless router to connect?
  • Is the passphrase you entered correct?
  • Is the specified network name (SSID) correct?

After you check the above, turn off the wireless router and turn it on again.

Note You can't change network settings while you are using the network. Change them when you are not using the wireless connection.

E39

495A

Network error has occurred.

Turn off the printer and turn it back on.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

E45

-

Cannot connect to network.

Press the printer's OK button to resolve the error.

Check the wireless connection and network settings.

Connection may be successful after a while.

E46

-

Cannot connect to Internet.

Press the printer's OK button to resolve the error.

Check the wireless router settings.

E47

-

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

If you are using Google Cloud Print™, it is possible that your printer is not registered. Make sure your printer is registered.

Learn more about Printing with Google Cloud Print™.

E48

-

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

E49

-

Failed in connecting to Internet because network connection is being prepared.

Press the printer's OK button to resolve the error and perform operations after a while.

E50

-

Failed in acquiring contents.

Press the printer's OK button to resolve the error and perform operations after a while.

E51

-

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

E52

-

Failed in registering the printer to Google Cloud Print due to timeout.

Press the printer's OK button to resolve the error.

E53

-

Only information registered to the printer is deleted because of failing to connect Google Cloud Print.

Press the printer's Black or Color button to resolve the error.

Delete registered information of Google Cloud Print from your computer or smartphone.

E54

-

Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.

Press the printer's Black or Color button to resolve the error.

Delete registered information of IJ Cloud Printing Center from your computer or smartphone.

E55

-

The printer is already registered to IJ Cloud Printing Center.

Press the printer's Black or Colorbutton to resolve the error.

Delete registered information of IJ Cloud Printing Center and register the printer again.

E56

-

The online service is not available in your region.

Press the printer's Black or Color button to resolve the error.

Contact the provider for where the online service is available.

E57

2900

Scanning print head alignment sheet failed.

 Troubleshoot scanning.

E58

-

Trying to start copying before you register the paper size.

Specify the paper size and start copying.

Press the Stop button to cancel copying.

E59 2114 Paper settings for printing do not match paper information set on printer. Troubleshoot paper size settings.
E61 3412 Scanning original has failed.

Press the printer's OK button, and then follow the actions below.

  • Make sure the original is placed on the platen glass.
  • Make sure the original is set in the correct position and orientation.

Retry scanning or copying

E62

-

Unexpected error occurred while scanning is in progress.

Press the printer's Black or Color button to resolve the error.

Change the settings and try again.

E63

-

Reached the upper limit of pages which can be saved.

Press the printer's Black or Color button to resolve the error.

No more pages can be saved in one file.

Save the rest of the page in a different file.

E64

-

Scanning original has failed.

Press the printer's Black or Color button and check the following:

  • Make sure the original is placed on the glass.
  • Make sure the original is set in the correct position and orientation.

After checking the above, try to scan again.

E65

-

Saving scanned data failed because the printer's memory is full.

Press the printer's Black or Color button to resolve the error.

  • Reduce the resolution and rescan the original.
  • Reduce the amount of original to be scanned at a time.

P02

5100

Printer error has occurred.

Cancel printing and turn off the printer.

Check the following:

  • Make sure cartridge holder isn't blocked by anything.
  • Make sure the ink cartridges are properly installed.

Push up the FINE cartridge until it clicks into place and turn the printer back on.

 

P07

5B00

5B12

5B14

Printer error has occurred.

Your printer requires service.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

P03

P08

P09

P20

P22

P26

P27

P28

P29

5011

5012

5050

5200

6000

6500

6800

6801

6900

6901

6902

6910

6911

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

Printer error has occurred.

Turn off the printer and unplug it.

Plug in the printer  and turn it back on.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

P10

B202

B203

B204

B205

Printer error has occurred.

You may be able to recover from the error by replacing the ink cartridges.

 Learn more about troubleshooting these errors.

Note For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.

 


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