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Issues and resolutions

Power

Make sure the printer/fax is plugged in and turned on.

Line not connected or frequent transmission errors

Make sure the printer/fax is connected to a fax/telephone cable and that line is connected to the telephone network. Make sure that cable is connected securely and has no defects.

Memory is full

The printer/fax memory is full because it has sent or received too many documents. You can either print the documents stored in memory or save them to a USB drive and then delete them from memory.

Waiting for report output...

If the machine receives a fax under one of the following conditions, the machine cannot print the reports. When the problem is resolved as described, the reports are printed automatically.

• There is not enough ink - replace the ink tank
• There is no paper - load paper and press OK.
• The paper in the tray is not the same size as the fax specifies - load the correct size and press OK.
• You pressed the Stop button to cancel printing - press the FAX button to resume printing. 
• You pressed the Stop button to cancel printing of a report.

Replace the phone handset

The handset is not placed in the cradle correctly. Adjust it so it is.

Busy signal or no signal

The number you dialed is busy. Wait a moment, check the number, and try again.
If the recipient still does not respond, contact them and ask them to check the fax machine on their end. It is possible the touch tone or pulse setting is incorrect. Make sure both machines are using the same technology as the telephone line.

Awaiting document processing

The received faxes were not saved on the USB flash drive automatically because either there is no USB flash drive or files cannot be written to it. Press OK, insert a USB drive, and then save the stored faxes.

Fax info does not match

The transmission is canceled because the printer/fax could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON.

Reception rejected

Reception of the fax is rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings. A message or support code is displayed on the LCD. Check to make sure the receive mode is set correctly.

Not switching between voice and fax

If FAX only mode is selected for Receive mode settings, there will be no automatic switching between voice and fax calls. Set the receive mode to TEL priority mode, DRPD (United States and Canada), or Network switch (not available in all countries). If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.

Not receiving color fax

If OFF is selected for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black and white according to the setting of the sender's fax machine. Set ECM RX to ON.