If your printer is not able to pull paper in when attempting to print, cleaning the paper feed rollers may resolve this issue. Follow the steps below to clean the paper feed rollers from your Windows PC.
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Prepare the machine
Remove all sheets of paper from the front tray.
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Open the printer driver setup window.
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Click Roller Cleaning on the Maintenance tab.
The confirmation message appears.
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Execute paper feed roller cleaning.
Make sure that the machine is on and then click OK.
Paper feed roller cleaning starts.
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Complete paper feed roller cleaning
After the rollers have stopped, follow the message instructions and load one sheet of plain paper or a cleaning sheet available on the market into the front tray. Then click OK.
Paper will be ejected and feed roller cleaning will be completed.
