Canon Knowledge Base - ISP-provided (for example, Verizon, etc.) security software is preventing successful registration or connection with Canon PRINT Inkjet/SELPHY app.

ISP-provided (for example, Verizon, etc.) security software is preventing successful registration or connection with Canon PRINT Inkjet/SELPHY app.

Article ID: ART169203

Date published: 12/13/2017

Date last updated: 07/05/2019

Description

Connection errors / Installation failure

Solution

Disable or change security software or firewall settings

Security or Firewall software provided by your ISP (Internet Service Provider, for example: Verizon, Sprint etc.) may interfere with the communication necessary to register your printer with the Canon PRINT Inkjet/SELPHY app.

In such a case, contact your ISP or security software manufacturer to temporarily disable or make changes to the software, allowing registration to complete successfully.

For a list of ports used by your printer for network communication, please click here.

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