| Check Point |
Solution |
| Did an error occur? |
Double-click the message of the [Status Information] displayed on the Status Monitor and operate according to the directions given. |
Is it connected with the
computer? |
Connect the computer and the printer correctly with the interface cable. |
Is the printer for printing
correctly selected? |
Select the printer to be used with the [Printing] dialog box. |
Are you printing something
such as a large image? |
If the status lamp is flashing, the data is still being processed stand by. |
Are you printing for long
period? |
When printing for long period the print head temperature will rise. To protect the head, printing head, printing operations will be interrupted. After a while printing will resume. |
| Is the test pattern printed? |
From [Utility] sheet of the printer driver, try performing the print out of a head position adjustment pattern or setting value. If printed, confirm the configuration and operation procedures of the application software and confirm the contents of the data to be printed. |
Are there problems occurring
with the computer? |
Print after restarting the computer. Also, delete any print jobs left over when starting. |
Is the computer's configuration
for suspend or sleep state set to
something other than "none"? |
Configure the time value that the computer goes into suspend or sleep to "none".
When the computer resumes operation from suspend or sleep, data sent from the computer will be discarded. The time value for the computer's suspend or sleep condition is configured in the [Power Supply Options] of the [Control Panel]. |
Is "no ink" displayed even
though an ink tank with
remaining volume is set? |
Set the ink tank again. |
| Are the port settings correct? |
Confirm the port settings with the following steps:
1. Select as described below:
・For Windows 10
1) Click Start, then select [Windows System] under "W" in the
displayed app list.
2) Select Control Panel -> Hardware and Sound -> Devices and
Printers.
・For Windows 8.1
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
・For Windows 7
Select the Start menu -> Devices and Printers.
2. Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and confirm that the port is correctly
selected.
e.g.)For USB connection: USBnnn ("nnn" represents numbers)
For network connection: CFTnnnnnn@MDL
("n" represents the last six digits of the printer's Mac address,
and MDL is the printer's model name.)
If the setting is incorrect, set it again correctly.
If the port to be used is not available, uninstall the printer driver
and install them again.
4. Click [OK]. |
(When you are connected
within a network environment)
Are the printer and computer
confgured on the same
network? |
Make sure that the computer and this printer is installed on the
same network according to the next steps:
(Confirming the IP address)
1. Confirm this printer's IP address.
Start the network utility.
When the network utility starts, the printer used will be
detected and the configured IP address will be displayed
2. Confirm this computer's IP address.
1) Enter "cmd" in the "Search the WEB and Windows" of the
Desktop.
From the Desktop charm, select [Search] and enter "cmd".
・For Windows 8.1
From the Desktop charms, select Settings and enter "cmd".
・For Windows 7
Enter "cmd" in the "Search programs and files" of the [Start]
menu.
2)In the window started, enter "ipconfig/all".
3)After confirming the IP address, close the screen.
As a result of confirming the IP addresses, if the printer and
computer are not on the same network, it is necessary to change
the printer's IP address according to the following steps and add a
new port.
(Changing the printer's IP address)
Start the network utility and change this printer's IP address
(Adding a new port)
1. Select as described below:
・For Windows 10
1) Click Start, then select [Windows System] under "W" in the
displayed app list.
2) Select Control Panel -> Hardware and Sound -> Devices and
Printers.
・For Windows 8.1
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
・For Windows 7
Select the Start menu -> Devices and Printers.
2. Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and click [Add port].
4. Select [CNUS Network Port] and click [New Port...].
The [CNUS Network Port] dialog box will be displayed.
5. Click [Detect Printers].
This printer will appear in [List of Printers].
If this printer is not displayed, click [Specify range of search] and
search for the IP address.
6. Enter the new port name in the [destination name].
7. Click [OK]. |
(When you are connected
within a network environment)
Is communication with the
printer enabled? |
The port number and protocol that the printer uses for
communication are set as follows. Use these settings as references.
| Port number |
Protocol |
| 50000 |
TCP |
| 50001 |
TCP/UDP |
| 50002 |
UDP |
|
