Paper Does Not Feed Correctly - CX-G6400
| Article ID: ART169535 |
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Date published: 02/19/2018 |
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Date last updated: 03/15/2018 |
Description
Troubleshooting
Solution
| PPPaper is Not Feeding Correctly |
| Check Point |
Solution |
| Is dedicated paper being used? |
Use dedicated paper.
Do not use paper other than dedicated paper. It can cause paper
jams and malfunctions. |
Is the paper leading edge
folded or is the paper curled? |
Fix the curl so that the paper is flat
If the paper leading edge is folded or curled, the paper will not
feed properly. Also, it can cause paper jams and malfunctions. |
Is the side guide set in
accordance with the paper
width? |
Reload paper.
Set the side guide in accordance with the paper width |
Is the tray switch lever set to "1
(Standard)"? |
Use in the "1 (Standard)" position. Normally, this does not need to be changed.
Incorrect settings may result in paper transport problems |
Is the maximum number
of sheets that can be set
exceeded? |
Check the maximum number of sheets |
| Is the transport area stained? |
If the transport area is stained with paper dust or ink, paper jams
are more likely to occur. Clean the transport area regularly |
Is there any paper dust stuck to
the pick-up rollers? |
If there is paper dust stuck to the rollers, paper feed may not
function properly. Clean the pick-up roller |
If the above solutions do not
solve the problem. |
Try the following steps.
(Solution 1)
1. Create the paper size whose form is set to [Thick paper] using
[Custom paper size]
2. Set the paper size created in step 1.
3. Print again.
If the problem is still not resolved, try Solution 2. |
(Solution 2)
1. If the Feeder Lift Tray is lowered, press the TRAY key.
2. Lower the tray switch lever as shown in the drawing and set [2].
3. Print again.
Important
- If you have changed the paper, hold the tray switch lever as shown in the drawing and change the setting to "1 (Standard)". Incorrect settings may result in paper transport problems.
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