Fix Lines or Streaks on a Copy, Scan or Fax - PIXMA MX490, MX492

Article ID: ART169724 | Date published: 03/20/2018 | Date last updated: 02/18/2020


Learn how to fix vertical lines or streaks in a copy, scan, or fax when you use the Auto Document Feeder (ADF)



If you see vertical lines or streaks you can clean the ADF.

Before you begin

Note You will need to unplug the printer. When you do, the data stored in the printer memory will be lost. Be sure to:

  • Send / receive all faxes.

  • Send or print any important documents.

Caution Use a soft, clean, lint-free and dry cloth to clean the feeder.

  • Don't use tissue paper, paper towel, rough cloth, or similar materials to clean the surface. Paper tissue powder or fine threads may remain inside the machine and cause problems such as print head blockage or poor printing results.

  • Never use volatile liquids such as thinners, benzene, acetone, or other chemical cleaners. This may cause a malfunction or damage the surface of the machine.

Clean the ADF

  1. Turn off the power and unplug the printer.

  2. ‚ÄčOpen the document cover.

    Document cover in open position

  3. Open the document feeder cover.

    Document feeder cover in open position
  4. Wipe off any paper dust from the inside of the document feeder cover (A).

  5. Gently wipe the glass of the feeder (B) and the inner side of the document feeder cover (white area) (C). Make sure not to leave any residue, especially on the glass surface.

    Inside of document feeder (A), glass surface (B) and document feeder cover (C)
    Note If glue, ink, correction fluid or other substances are on the glass portion of the feeder (B), wipe them off gently.
  6. Close the document feeder cover until it clicks into place.

  7. Close the document cover.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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