There is a document jam in the scanner - DR-C230/C240
Article ID: ART169933
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Date published: 04/05/2018
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Date last updated: 04/10/2018
Description
When paper jams are detected during scanning, the following error codes are displayed in the scanner's display panel and scanning is interrupted: Paper jam error code
Solution
When a paper jam or double feed occurs during scanning, use the follow procedure to clear them.
Be careful when removing jammed paper. Take care not to cut your hand on the edges of the paper.
Remove any documents that have been left in the feed tray.
Pull the OPEN lever and pull open the front unit toward you.
The "C" error code appears in the operating panel when the front unit is open.
Remove the jammed document.
Make sure to pull the document out carefully, without applying too much force. If the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces from inside the scanner.
Close the front unit by gently pushing it up on both sides until it clicks into place. Make sure that the front unit is completely closed by pushing until your hear a click.
After removing the jammed paper, check to see if the last page was scanned correctly, and then continue scanning.
When the [Rapid recovery system] check box is enabled in the scanner driver settings screen, you can resume a scanning operation even if it is interrupted by a paper jam by removing the document and resuming from the document that was being fed when the interruption occurred.
As the image of the document that was being fed at the same time of the interruption may not be saved in such cases, be sure to verify the last scanned image before resuming the operation.
Paper jam error code
