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Unable to scan thick documents using a CR check transport.

Article ID: ART170106 | Date published: 04/25/2018 | Date last updated: 04/25/2018
 

Description

If you are unable to scan thick documents (with resulting in document jams), you should turn Separation Mode to OFF.

Solution

Use this separation OFF mode when you want to scan the following documents:
  • Thick documents
  • Documents that contain two or more pages together as one document
  • Documents that have a rough surface
  • duplicate forms that have sticky edges
Feed these documents one by one and press the Separation OFF Mode button.



For duplicate forms, load the side with the sticky edges toward the feeding entry point.

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