Error occurred while files were being copied

Article ID: ART170128 | Date published: 04/27/2018 | Date last updated: 01/18/2021


This article contains troubleshooting steps you can take if you encounter the message Error occurred while files were being copied.


When attempting to install the drivers, message "Error occurred while files were being copied" may appear. There are several possible solutions to this error.

Refer to the following list of recommendations then click on the link to open the article and resolve your issue.

Download the driver from our website and save the file. Right-cick on the saved file and select Run As Administrator to install.

Firewall or Antivirus Software may be blocking the installation.

Disable third-party software to avoid installation conflicts.

Create a new admin user account and then attempt the installation under that account.

Move non-Canon TWAIN files from the TWAIN_32 folder.

Search for USBSCAN.SYS to install the scanner driver.

*if these solutions do not resolve issue, you may need to contact your computer's manufacturer for help.

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