Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc.
Remove any impediment.
Make sure the ink tanks are properly installed.
Press ink tanks until they click into place.
Turn the printer back on.
If this does not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account}
Important
When clearing an impediment to print head holder motion, be careful not to touch white belt (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
