Support Code 5100 Appears - iB4120

Article ID: ART171426 | Date published: 08/16/2018 | Date last updated: 04/26/2019






Printer error has occurred.

What to Do

Cancel printing and turn off the printer.

Check the following:

  • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc.
    Remove any impediment.


  • Make sure the ink tanks are properly installed.
    Press ink tanks until they click into place.

Turn the printer back on.

If this does not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account


  • When clearing an impediment to print head holder motion, be careful not to touch clear film (A) or white belt (B).


    If you soil or scratch these parts by touching them with paper or your hand, it could damage the printer.


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