Cause

Paper is jammed when performing automatic duplex printing.
 

What to Do

1. Remove jammed paper.

   • If the paper is jammed at the paper output slot:

     • 1300

   • If the paper is jammed inside the printer:

     • Paper Is Jammed inside Printer
        
   • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.
      

2. Load paper in cassette properly.

   When you push the cassette back, grab the tabs at both sides of the front cover and push the cassette back until the arrow () on the front cover is aligned with edge of the printer.

   
   
    
   • Loading Plain Paper
      
   • Loading Photo Paper
      
   • Loading Envelopes
      

3. Perform printing or copying again.