The following video will walk you through the steps outlined below.



 Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop to stop the printing before you turn off the printer.

1. Rotate the printer so that its rear side faces toward you.

   
   
   
    

2. Open the rear tray cover and then pull up the paper support.

   
   
    

3. Pull out the rear cover.

   
   
   
    

4. Slowly pull out paper.

   
   

   
    Note

   • Do not touch the inner parts of the printer.

   
   If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

   1. Lift up the transport unit cover and pull it out.

      
      
      
       

   2. Slowly pull out the jammed paper.

      
      

      
       Note

      • Do not touch the inner parts of the printer.
         

   3. Make sure all jammed paper is removed.
       

   4. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      
      
      
       

5. Attach rear cover.

   Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

   
   
   
    

If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
 

TS8220 Support Page