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Troubleshooting Canon Inkjet Cloud Printing Center

Article ID: ART171719 | Date published: 09/07/2018 | Date last updated: 11/12/2021
 

Description

Troubleshooting

Solution

Troubleshooting Canon Inkjet Cloud Printing Center

If an app cannot be installed

Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.

If You Are Using iP110 series

Check the country or region where the printer was purchased.
If you take the printer outside the country or region where you purchased it, you may not be able to install certain apps.
You can continue to use apps that are already installed, as long as the apps support the country or region you are moving to.

If the registered app is not in the Apps list

Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be able to start, register, or unregister the app.

If the information is not updated when you press the update button

Because the Properties screen requires network connection with this product, the information may not be reflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.

If you do not receive the registration e-mail

You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud Printing Center.

If your model has color LCD monitor

Delete the service registration using either of the following procedures.

  • From the home window, select  -> Web service setup (or Settings -> Web service setup) -> Web service connection setup -> IJ Cloud Printing Center setup -> Delete from this service.
  • From the home window, select  Setup (  Various settings) ->  Web service setup -> Web service connection setup -> IJ Cloud Printing Center setup -> Delete from this service.

If your model has monochrome LCD monitor

On the printer operation panel, select the  Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration.

If your model has no LCD monitor/If you are using TR4500 series 

Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
To display printer information, go to the Online Manual home page, and see "Checking Printer Information" for your model.

After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the beginning.

If you cannot print

Check the following if you cannot print.

If your model has color LCD monitor

  • Check that the printer is connected to the Internet.
  • Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
  • Check that no error message is displayed on the printer's LCD monitor.
  • If printing does not start even after waiting a while, perform either of the following procedures:
    • From the printer's home screen, select  ->  Web service inquiry -> Print from Canon server.
    • From the printer's home screen, select  ->  Settings ->  Start Cloud print -> Print from Canon server.
    • From the printer's home screen, select  Setup (  Various settings) -> Web service inquiry.
    If printing does not start, perform the same operation multiple times.

If your model has monochrome LCD monitor

  • Check that the printer is connected to the Internet.
  • Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
  • Check that no error message is displayed on the printer's LCD monitor.
  • If printing does not start even after you wait awhile, go to the printer operation panel, select Setup, and run Web service inquiry. If printing does not start, run the inquiry several times.

If your model has no LCD monitor/If you are using TR4500 series 

  • Check that the printer is connected to the Internet.
  • Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
  • If printing does not start even after you wait awhile, first turn off the printer, and then turn it back on again.

If printing is still not possible even after you perform the action described above, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer.
If printing cannot be performed, refer to the "Frequently Asked Questions" or "Troubleshooting" from the Home of the Online Manual.

Note

  • With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing.
  • If the printer is not turned on or is not connected to the Internet, and consequently a print job is not processed within 24 hours after it was submitted, the print job is automatically canceled. If this happens, check the printer power and the Internet connection, and then re-submit the print job.

Printing starts on its own even if you do not do anything

A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services.

If your model has color LCD monitor

Delete the service registration using either of the following procedures.

  • From the home window, select  -> Web service setup (or Settings -> Web service setup) -> Web service connection setup -> IJ Cloud Printing Center setup -> Delete from this service.
  • From the home window, select  Setup (  Various settings) ->  Web service setup -> Web service connection setup -> IJ Cloud Printing Center setup -> Delete from this service.

If your model has monochrome LCD monitor

On the printer operation panel, select the  Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration.

If your model has no LCD monitor/If you are using TR4500 series 

Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
To display printer information, go to the Online Manual home page, and see "Checking Printer Information" for your model.

After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the beginning.

If you are unable to log in correctly even after entering the correct password in iOS or Mac

If you are using iOS or Mac and the password contains the ¥ or ₩ symbol, enter a backslash instead.For instructions on entering a backslash, see the OS help.

Migrating a registered account to Canon ID

If you want to migrate an account registered with Canon Inkjet Cloud Printing Center to Canon ID, or if you want to unsubscribe from the service without migrating to Canon ID, see "Migrating a registered account to Canon ID".


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