Support Code 2110 Appears - MG5720

Article ID: ART171737 | Date published: 09/07/2018 | Date last updated: 04/19/2019
 

Description

Paper setting mismatch

 

Solution

Cause

Paper settings for printing or copying differ from cassette paper information set on machine.


 Note​

  • For copying, make the copy paper settings to match the cassette paper information set on the machine.

  • See below for more on the cassette paper information that is set on the machine.

    Paper Settings


If the print or copy paper settings do not match the cassette paper information set on the printer, as shown below, a message appears on the LCD.
 

  • Print settings specified on the printer driver:

    Paper size: A5

    Media type: Plain paper

  • Cassette paper information set on the machine:

    Paper size: A4

    Media type: Plain paper


After pressing the machine's OK button, the print or copy paper settings appear below the message.


figure: LCD
 

What to Do

Pressing the machine's OK button again, the screen below appears on the LCD.



 

Select the appropriate action.


 Note​

  • All of the options below may not appear, depending on the setting.


 Note​

  • If you do not know what paper information to set, press the Back  button. The previous screen appears, showing the paper size and media type. Check the paper settings and set them as the cassette paper information.


Print with the loaded paper.

Select this option to print or copy on the paper in the cassette, without changing the paper settings.

For example, if the paper setting is A5, and A4 is set in the cassette paper information, the A5 size setting is used to print or copy on the A4 paper in the cassette.


Replace the paper and print

Select this option to print after changing the paper in the cassette.

For example, if the paper setting is A5, and A4 is set in the cassette paper information, change the paper in the cassette to A5 paper and proceed with printing or copying.

Once you have changed the paper, the screen for setting the cassette paper information appears. Set the paper information for the paper in the cassette.


Cancel

Cancels printing.

Select this option to change the print or copy paper settings. Change the paper settings and retry the printing.


 Note​

  • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the machine uses the paper settings to print or copy on the paper in the cassette, even if the paper does not match the settings.

    • To change the message view setting when printing or copying using the operation panel of the machine:

      Cassette settings

       


MG5720 Page


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