If you attempt to print and you experience a support code 1062, this is because of a mismatch between the paper size specified on the computer and the paper loaded in the printer. Follow the steps below to resolve this issue.
Windows
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Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup sheet in the printer driver and load paper that is the same size as the setting and try printing again.
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Set the printer not to detect the width of the paper using the printer driver.
To set the printer driver not to detect the width of the paper, open the printer driver setup window, and in Custom Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.
Select the Detect paper width check box again once printing is complete, and then click OK.
Mac
- Check the Paper Size setting in the Page Setup dialog and load paper that is the same size as the setting and try printing again.
- If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the Canon IJ Printer Utility. To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, clear the Detect paper width check box, and then click Apply.
Select the Detect paper width check box again once printing is complete, and then click Apply.
PIXMA Pro Series Printers Support
