| Article ID: ART172351 | | | Date published: 10/26/2018 | | | Date last updated: 04/30/2020 |
Description
Solution
Support Code List
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Support Code Appears on the LCD and the Computer Screen
-
1000 to 1ZZZ
-
2000 to 2ZZZ
-
4000 to 4ZZZ
-
5000 to 5ZZZ
-
6000 to 6ZZZ
-
9000 to 9ZZZ
-
A000 to ZZZZ
If paper is jammed in the printer, refer to the following:
1300 - Paper is jammed at the output slot
1304 - Paper is jammed when automatic duplex printing
1311 - Paper loaded in the cassette (upper) is jammed
1312 - Paper loaded in the cassette (lower) is jammed
1313 - Paper is jammed as the machine pulled in the printed paper
2801 - If the document is jammed in the auto document feeder (ADF)