Support Code 1340 Appears - imagePROGRAF PRO-1000

Article ID: ART172441 | Date published: 11/08/2018 | Date last updated: 04/11/2019


Printer is not properly placed.




Printer is not properly placed.


What to Do

The printer has the ink supply stopper on its bottom to prevent ink leakage by stopping the ink supply when the printer detects floating of its body.


Place the printer as the ink supply stopper is properly grounded in hard flat surface such as a table.


Press the OK button to dismiss the error after placing the printer properly.


  • If the printer is placed on a location such as the following, you may not dismiss the error.

    • Flexible desk, wagon, etc.
    • Soft mat, floor, etc.
    • Perforated shelf etc.
    • Location where there is a step

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