| Message | Solution |
| A User is already accessing the server. Try again later. | This message appears on the screen of the connected device. Another device connected to the network is already operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then touch Retry. |
| Cannot log in to FTP server. | Check the user name and password information in the FTP server settings. |
| Cannot transfer files to FTP server. | Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination folder on the FTP server. |
| FTP transfer error. File transfer was not completed. | An error occurred while transferring files to the FTP server. Turn then camcorder and the FTP server off and then on again and try again the FTP transfer. |
| IP address conflict | Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of the conflicting device or the camcorder. |
| LAN cable not connected. | You attempted to connect to a wired network but the Ethernet cable is not connected. Check that the Ethernet cable is correctly connected to the camcorderâs
(Ethernet) terminal and to the LAN/Ethernet port on the network device. |
| Multiple access points detected. Try the operation again. | There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option. |
| Network functions malfunction. | Thereâs a hardware problem with the camcorderâs network related circuitry. Try turning the camcorder off and then on again. If the problem persists, consult a Canon Service Center. |
| No access points found | âThe camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the access point is working correctly and try connecting again.
âThe access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point) settings.
âThe camcorder may not be able to find the access point if MAC address filtering is activated. Check the [Network 3/6] status screen and make sure to add the camcorderâs MAC address to the list of approved wireless devices in the wireless router (access point) settings. |
| Reached the end of the adjustment range | This message appears on the screen of the connected device. When focusing with Browser Remote, this message will appear when a focus adjustment would push the focus out of the lensâs available range. |
| Some files could not be transferred. | âThe file system is corrupted or you attempted to transfer clips not recorded with this camcorder. Delete those clips from the SD card and then transfer the files again.
âThe destination folder contains files with the same file name as those to be transferred. Rename the files or set
-> [
Network Settings] -> [FTP Transfer Settings] -> [Same Named Files] to [Overwrite] to overwrite the files in the destination folder. |
| Unable to complete WPS. Try the operation again. | âMore than 2 minutes passed between activating WPS on the access point and selecting [OK] on the camcorder. Start over the WPS procedure from the beginning.
âThe WPS button was not held down long enough. Refer to the instruction manual of your wireless router. When using WPS to make a wireless connection, keep the WPS button held down until the wireless routerâs WPS function is activated.
âThe access pointâs encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points set to this encryption method. Change the access pointâs encryption method or use another connection method. |
| Unable to connect | âCould not connect to the access point or network device selected.
âCordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. |
| Unable to connect to FTP server. | Could not connect to the FTP server. Check the FTP server settings. |
| Unable to obtain an IP address | âIf you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual] option.
âTurn on the DHCP server. If it is already on, make sure it is functioning properly.
âMake sure the address range for the DHCP server is sufficient.
âIf you are not using a DNS server, set the DNS address to one other than [0.0.0.0].
âSet the DNS serverâs IP address in the camcorder.
âTurn on the DNS server. If it is already on, make sure it is functioning properly.
âMake sure that the DNS serverâs IP address and the name for that address are correctly configured.
âIf you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. |
| Wi-Fi connection terminated | âAn error occurred on the access point or connected device. Check the network or connected device and try connecting again.
âThe Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in the area that may be interfering with the Wi-Fi signal and then try connecting again. |
| Wi-Fi error. Incorrect authentication method. | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. |
| Wi-Fi error. Incorrect encryption key. | When the authentication mode was set to [WPA-PSK], [WPA2-PSK] or [Shared Key], or the encryption method was set to [WEP], the encryption key (WEP key or AES/TKIP password) entered or its length (number of characters) is incorrect.
âValid passwords vary depending on the encryption method:
AES / TKIP encryption: 8 to 63 ASCII characters or 64 hexadecimal characters.
64-bit WEP encryption: 5 ASCII characters or 10 hexadecimal characters.
128-bit WEP encryption: 13 ASCII characters or 26 hexadecimal characters. |
| Wi-Fi error. Incorrect encryption method. | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. |
