Machine is out of paper or paper does not feed.

Reload the paper and press machine's Black or Color button.

When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.

Check the print settings and the loaded paper, load paper of the correct size, and then press the machine's Black or Color button.

To cancel printing, press the machine's Stop button.

2100

2101

3 flashes

Paper is jammed in the paper output slot.

Remove the jammed paper.

Paper Is Jammed in the Paper Output Slot

1300

Paper is jammed inside the machine at the transport unit.

Remove the jammed paper from the transport unit.

Paper Is Jammed inside the Machine at the Transport Unit

1303

Paper is jammed when performing automatic duplex printing.

Remove the jammed paper.

Paper Is Jammed When Performing Automatic Duplex Printing

1304

4 flashes

The FINE cartridge is not installed properly.

Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

If the error is not resolved, remove the FINE cartridges, then install them again.

Replacing a FINE Cartridge

1687

5 flashes

The FINE cartridge is not installed.

Install the FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, the FINE cartridge may be damaged.  Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

1401

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, the FINE cartridge may be damaged. Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

1403

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1485

6 flashes

The paper output cover is open.

Close the paper output cover

1202

7 flashes

The FINE cartridge is not installed in the correct position.

Make sure that each FINE cartridge is installed in the correct position.

Replacing a FINE Cartridge

1486

1487

8 flashes

The ink absorber is almost full.

Press the machine's Black or Color button to continue printing.

Service will soon be required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

1702

1703

1704

1705

1712

1713

1714

1715

9 flashes

The protective material for the FINE cartridge holder or the tape may remain attached to the holder.

Open the paper output cover, then confirm that the protective material or the tape does not remain attached to the FINE cartridge holder.

If you find the protective material or the tape remains attached, remove it, then close the paper output cover.

If the problem is not resolved, service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

1890

10 flashes

The size of paper may not be compatible with automatic duplex printing.

Automatic duplex printing cannot be continued because the size of the paper loaded in the printer is not supported by the automatic duplex printing function, or a paper size that does not allow automatic duplex printing was specified. Load paper of the correct size into the printer, check the paper size setting then press the printer's Start button. Printing resumes from the next paper

The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the paper loaded in the machine is correct. Pressing the Black or Color button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.

1310

11 flashes

Cannot perform automatic duplex printing with the current paper size setting.

Press the printer's Stop button to cancel printing. Then, change the print settings and print again.

Press the machine's Stop button, to cancel printing. Then, change the paper size setting and print again

4103

12 flashes

The specified data cannot be printed.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again

4100

13 flashes

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Replacing a FINE Cartridge

1686

14 flashes

The ink cartridge cannot be recognized.

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1684

15 flashes

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, the FINE cartridge may be damaged.  Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

1682

16 flashes

The ink has run out.

Replace the ink cartridge and close the paper output cover.

Replacing a FINE Cartridge

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

1688

21 flashes

The machine cannot detect the paper size

Press the machine's Stop button to dismiss the error, then try to print again. If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.

2103

22 flashes

The machine has detected that the paper has been fed aligned to one side.

Load the paper into the center of the front tray, then slide the paper guides to align with the edges of the paper stack. Press the machine's Black or Color button to dismiss the error.

2102

2 flashes

Printer error has occurred.

Cancel printing and turn off the machine.

Then confirm the following.

• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the FINE cartridge holder from moving.

  If any, remove the materials.

• Confirm that the FINE cartridges are installed properly.

  Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
  
  Check the encoder film conditions, and clean it if it is smeared
  The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
  Check the encoder film condition and clean it if it is smeared.. Cleaning the Encoder Film

After confirming the conditions above, turn on the machine again.

If the problem is not resolved,  service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

Important When you clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, be careful not to touch the clear film.

5100

7 flashes

Printer error has occurred.

Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

5B02

5B03

5B04

5B05

5B12

5B13

5B14

5B15

10 flashes

An error requiring you to contact the service center has occurred.

You may be able to recover from the error by replacing the ink cartridges.

 Learn more about troubleshooting these errors.

B202

B203

B204

B205

Other cases than above

Printer error has occurred.

If Support Code=6910 is displayed, follow the procedures below.

1. Temporarily turn off the power of all other devices on the network.

2. Place the machine in a different location.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

5011

5012

5050

5200

5400

6000

6500

6800

6801

6900

6901

6902

6910

6911

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946