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Support Code 1013 is displayed - TS702

Article ID: ART173142 | Date published: 01/07/2019 | Date last updated: 03/05/2019
 

Description

error

Solution

1013

Cause

Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned.

What to Do

Set the multi-purpose tray compatible media properly by following these steps.

  1. Remove multi-purpose tray.

  2. Place multi-purpose tray compatible media on multi-purpose tray properly.

  3. Place multi-purpose tray on multi-purpose tray guide.

  4. Press the printer's OK button.

    The printer starts printing.

Important

  • When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray.

Note

  • To cancel printing, press the printer's Stop button.

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