Support Code 1689 is displayed - TS702

Article ID: ART173171 | Date published: 01/08/2019 | Date last updated: 03/05/2019
 

Description

error

Solution

1689

Cause

Printer detected ink out condition.

What to Do

Replace the ink tank and close the top cover.

An ink tank that was once empty is installed.

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to disable the function for detecting the remaining ink level. Press and hold the printer's Stop button for at least 5 seconds, and then release it.

With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note

  • If you disable remaining ink level detection,  (the letter under the icon represents the ink color) will be displayed on the standby screen on the printer.

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