Support Code 1731 is displayed - TS702

Article ID: ART173178 | Date published: 01/08/2019 | Date last updated: 03/05/2019
 

Description

error

Solution

1731

Cause

Non-genuine Canon ink tank has been detected.

What to Do

To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it.

By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks.

Note

  • If you disable remaining ink level detection,  (the letter under the icon represents the ink color) will be displayed on the standby screen on the printer.

To report the counterfeit ink tank, access Canon website from the following link.


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