Troubleshooting Battery Related VIXIA HF W10 _ HF W11
Article ID: ART173511 | Date published: 01/21/2019 | Date last updated: 01/21/2019
 

Description

Troubleshooting Battery Related  VIXIA HF W10 _ HF W11

Solution

Unable to charge the battery.
When the battery pack is fully charged, the lamp does not light up.
Be sure to charge using the supplied AC adapter. Malfunction in the unit that occurred due to the use of an AC adapter other than the one provided is not included in the warranty.
Check the connection, then disconnect and reconnect the charging adapter cable.
Charging cannot be performed under low or high temperature environments.
Charge under the room temperature range of 10°C to 35°C. (Under environments beyond the temperature range, charging may stop to protect the battery pack.)
Using a non-original AC adapter may result in damage to this unit. Be sure to use an original AC adapter

The remaining battery display is not correct.
If this unit is used for long periods of time in high or low temperatures, or if the battery pack is repeatedly charged, the amount of remaining battery may not be displayed correctly.


The battery runs out quickly even after charging.
Be sure to charge using the supplied AC adapter. Malfunction in the unit that occurred due to the use of an AC adapter other than the one provided is not included in the warranty.
The performance of the battery will drop temporarily when the temperature is -10°C to 0°C, this will cause the remaining recording time to shorten.
When the recording time becomes extremely short even when the battery is fully charged, the battery needs to be replaced. For details on replacing the built-in battery (subject to a fee), consult the nearest Canon service center.

Unable to turn on the power.
The camera does not turn on if the remaining battery power is low.
In this case, charge the battery for more than 40 minutes before turning on the power.
  • When the unit does not turn on even after charging, reset the unit. “Resetting this Unit”