Troubleshooting Issues in Playback VIXIA HF W10 _ HF W11

 

Description

Troubleshooting Issues in Playback  VIXIA HF W10 _ HF W11

Solution

Sound or video is interrupted.
Sometimes playback is interrupted at the connecting section between two scenes. This is not a malfunction.


There is no sound.
When the Silent mode is used, operation sounds will not be output. Turn off the Silent mode.
See “Using the Silent Mode”
Set “OPERATION SOUND” in the “SETUP” menu to “ON”.
See “ OPERATION SOUND ”
Audio sound is not recorded for videos taken in TIME-LAPSE RECORDING.
See “Recording at Intervals (TIME-LAPSE RECORDING)”

The same image is displayed for a long time.
Use a high speed SD card (Class 4 or higher).
See “Types of Usable SD Card” 
Clean the terminals of the SD card with a dry cotton swab or something similar.
Execute “FORMAT SD CARD” in the “SETUP” menu. (All data will be deleted.)
See “ FORMAT SD CARD ”


The motion is choppy.
Use a high speed SD card (Class 4 or higher).
See “Types of Usable SD Card”
Clean the terminals of the SD card with a dry cotton swab or something similar.
Execute “FORMAT SD CARD” in the “SETUP” menu. (All data will be deleted.)
See “ FORMAT SD CARD ”

Cannot find a recorded file.
Change the playback media by tapping I/J on the touch screen.
See “Operation Buttons for Video Playback”
See “Operation Buttons for Still Image Playback”
Select “PLAYBACK OTHER FILE” in the menu. (Video files that have damaged management information can be played back.)
See “ PLAYBACK OTHER FILE ”


Images do not appear on the TV properly.
Disconnect the cable and connect again.
See “Connecting via the HDMI Mini Connector” 
Reset this unit.
See “Resetting this Unit” 

Images are projected vertically on the TV.
Set “VIDEO OUTPUT” in the “CONNECTION SETTINGS” menu to “4:3”.
See “ VIDEO OUTPUT ”
Adjust the TV's screen accordingly.


The image displayed on TV is too small.
Set “VIDEO OUTPUT” in the “CONNECTION SETTINGS” menu to “16:9”.
See "VIDEO OUTPUT ” 


When connected to the TV via the HDMI mini cable, proper images and sounds are not output.
Images and sounds may not be output properly depending on the TV connected. In such cases, perform the following operations.
  1. Disconnect the HDMI mini cable and connect it again.
“Connecting via the HDMI Mini Connector” 

When connected to the TV via the HDMI mini cable, displays such as buttons on the screen are slow to appear.
Depending on the type of TV connected, this symptom is normal and not a
malfunction.

Doc ID   ART173516
Updated   01/21/2019

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