Troubleshooting Screen/Image Issues VIXIA HF W10 _ HF W11

 

Description

Troubleshooting Screen/Image Issues  VIXIA HF W10 _ HF W11

Solution

The LCD monitor is difficult to see.
The LCD monitor may be difficult to see if used in bright areas such as under direct sunlight.


Color and brightness of the screen changes and horizontal stripes and flickers appear on screen
For images recorded under lighting from fluorescent or mercury lamps, the color and brightness of the screen may change and horizontal stripes and flickers may appear on the screen, but this is not a malfunction.
If the image stabilizer has been set to “ON (AIS)”, switch to “ON” to improve the condition.
See “Reducing Camera Shake”


A band or a ball of bright light appears on the LCD monitor.
Change the direction of this unit to prevent the light source from coming into  view. (A band or a ball of bright light may appear when there is a bright light source near this unit, but this is not a malfunction.)


The recorded subject is too dark.
Use backlight compensation when the background is bright and the subject is dark.
See “Setting Backlight Compensation”
Use “LIGHT” in the menu.
Use “GAIN UP” in the menu.
See “ GAIN UP ”
Set “BRIGHTNESS ADJUST” in the recording menu to the “+” side.
See “Adjusting Brightness”


The recorded subject is too bright.
Set the backlight compensation to “OFF” if it is being used.
See “Setting Backlight Compensation” 
Set “BRIGHTNESS ADJUST” in the recording menu to the “-” side.
See “Adjusting Brightness” 


The color looks strange. (Too bluish, too reddish, etc.)
Wait for a while until natural colors are achieved. (It may take some time for white balance to be adjusted.)
Set “WHITE BALANCE” in the recording menu to “MANUAL”. Select from “FINE”/“CLOUD”/“HALOGEN” according to the light source. Select “MWB” and adjust accordingly.
See “Setting White Balance” 


The color looks different.
Set “WHITE BALANCE” in the recording menu accordingly.
See "Setting White Balance”


There are bright or dark spots on the screen.
While the LCD monitor screen has more than 99.99% effective pixels, 0.01% of the pixels may be bright spots (red, blue, green) or dark spots. This is not a malfunction. The spots will not be recorded.

Doc ID   ART173519
Updated   01/21/2019

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