Other Issues VIXIA HF W10 _ HF W11

Article ID: ART173520 | Date published: 01/21/2019 | Date last updated: 01/21/2019


Other Issues   VIXIA HF W10 _ HF W11


The buttons on the touch screen do not work.
Tap the buttons on the touch screen with your fingers.
The buttons may not respond if you touch them with your fingernails or with
gloves on.
Disable “SCREEN LOCK”. You cannot operate the touch panel when
“SCREEN LOCK” is enabled.
“Locking the Screen” 
Save the recorded data before requesting service.
  1. Connect to computer using a USB cable. The “SELECT DEVICE” menu appears.
  2. Press and hold the START/STOP button for more than 2 seconds.The “PLAYBACK ON PC” appears.
  3. Operations are to be performed on the computer after the screen switches.

The image is grainy.
When digital zoom is used, the image becomes grainy as it is digitally enlarged.

This unit heats up.
This is not a malfunction. (This unit may become warm when used for a long time.) Stop using the unit if it gets too warm.

The language on the display changed.
It may occur when you connect this unit to a TV with different language setting using an HDMI mini cable.
“Operating in Conjunction with TV via HDMI” 

When connected to the TV via the HDMI mini cable, proper images and sounds are not output.
Images and sounds may not be output properly depending on the TV connected. In such cases, perform the following operations.
  1. Disconnect the HDMI mini cable and connect it again.
  2. Turn off and on this unit again.
“Connecting via the HDMI Mini Connector”

HDMI-CEC functions do not work properly, and the TV does not work in conjunction with this unit.
TVs may operate differently depending on the specifications, even if they are HDMI-CEC compliant. Therefore, the HDMI-CEC functions of this unit cannot be guaranteed to operate in combination with all the TVs. In such cases, set “HDMI CONTROL” to “OFF”. “ HDMI CONTROL ”

The unit operates slowly when switching between video mode and still image mode, or when switching the power on or off.
It is recommended that you copy all videos and still images onto your computer, and erase the files from this unit. (If there are many recorded files on this unit, it takes time for the unit to respond.)

This unit does not function properly and error messages appear.
This unit is a microcomputer-controlled device. Electrostatic discharge, external noise and interference (from a TV, a radio, etc.) might prevent it from functioning properly. In such a case, close the monitor screen to turn off the power and remove the AC adapter, then press the Reset button to reset this unit. “Resetting this Unit”

CHARGE lamp and POWER/ACCESS lamp are blinking and operation is disabled
Close the monitor screen to turn off the power and remove the AC adapter, then press the Reset button to reset this unit.
“Resetting this Unit”
If these operations won’t solve the problem, contact your Canon dealer or the
Canon service center.

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