Error Message VIXIA HF W10 _ HF W11

 

Description

Error Message  VIXIA HF W10 _ HF W11

Solution

Error Message?

SET DATE/TIME!
The clock is reset about one month after the battery is depleted. Therefore, “SET DATE/TIME!” will appear the next time the power is turned on. Set the clock again after charging the battery.
See “Clock Setting”

COMMUNICATION ERROR
Reconnect the USB cable.
Turn off and on the devices connected to this unit, and reset this unit.
See “Resetting this Unit"

FORMAT ERROR!
Check the operating procedure, and perform once again.
Reset this unit.
See “Resetting this Unit”

ERROR IN BUILT-IN MEMORY!
Reset this unit.
See “Resetting this Unit” 
If the above does not solve the problem, back up your files and execute “FORMAT BUILT-IN MEM.” in the “SETUP” menu. (All data will be deleted.)
See “ FORMAT BUILT-IN MEM. ”

MEMORY CARD ERROR!
Check that the card is supported by this unit.
See “Types of Usable SD Card”

Reset this unit.
“Resetting this Unit” 
Turn off this unit, then remove and re-insert the SD card.
Remove any dirt from the SD card terminals.
If the above does not solve the problem, back up your files and execute
See “FORMAT SD CARD” in the “SETUP” menu. (All data will be deleted.)
See “ FORMAT SD CARD ”

NOT FORMATTED
Select “OK”, then select “YES” on the “DO YOU WANT TO FORMAT?” screen.

RECORDING FAILURE
Reset this unit.
See “Resetting this Unit” 

CANNOT TAKE MORE STILL IMAGES AT THIS TIME
Stop video recording before taking still images. (If the SD card is removed and inserted during video recording, still images cannot be recorded.)

PLAYBACK FAILED
Remove and re-insert the SD card.
“Inserting an SD Card”
Remove any dirt from the SD card terminals.
Insert the SD card before turning on the power.
Do not subject this unit to any strong impact or vibration.

UNSUPPORTED SCENE!
Use files recorded with this unit. (Files recorded with other devices may not be playable.)

UNSUPPORTED FILE!
Use files recorded with this unit. (Files recorded with other devices may not be playable.)

THIS FILE IS PROTECTED
Switch off the “PROTECT/CANCEL” function in the “EDIT” menu.
See “Protecting Files”

CHECK CARD'S WRITE PROTECTION SWITCH
Set the write protect switch of the SD card to off.

INSUFFICIENT AVAILABLE SPACE
Delete files, or move files to a computer or other devices.
Replace the SD card with a new one.
Seamless videos cannot be combined if there is not enough free space in the built-in memory or SD card. Check the amount of remaining free space before combining.

RECORDABLE MANAGEMENT CAPACITY LEVEL HAS BEEN REACHED
  1. Move the files or folders to a computer or other device. (Back up your files.)
  2. Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or “FORMAT SD CARD” of the “SETUP” menu. (All data on the built-in memory or SD card will be deleted.)
See “ FORMAT BUILT-IN MEM. "
See “ FORMAT SD CARD ”

SCENE QUANTITY EXCEEDED LIMIT
  1. Move the files or folders to a computer or other device. (Back up your files.)
  2. Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or “FORMAT SD CARD” of the “SETUP” menu. (All data on the built-in memory or SD card will be deleted.)
See “ FORMAT BUILT-IN MEM. ”
See “ FORMAT SD CARD ”

NUMBER OF FOLDERS OVERFLOW
  1. Move the files or folders to a computer or other device. (Back up your files.) 
  2. Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or “FORMAT SD CARD” of the “SETUP” menu. (All data on the built-in memory or SD card will be deleted.)
See “ FORMAT BUILT-IN MEM. ”
See “ FORMAT SD CARD ” 

FILE QUANTITY LIMIT EXCEEDED
  1. Move the files or folders to a computer or other device. (Back up your files.)
  2. Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or “FORMAT SD CARD” of the “SETUP” menu. (All data on the built-in memory or SD card will be deleted.)
See “ FORMAT BUILT-IN MEM. ”
See “ FORMAT SD CARD ” 

NO FILES
Change the setting of “REC MEDIA FOR IMAGE” or “REC MEDIA FOR VIDEO” in the “SETUP” menu, and check that files are not recorded to the other media.
See “ REC MEDIA FOR VIDEO ” 
See “ REC MEDIA FOR IMAGE ”

RECORDING CANCELLED
Set “REC MEDIA FOR VIDEO” to “SD CARD”, then record to an SD card.
See “ REC MEDIA FOR VIDEO ”
Reset this unit.
See “Resetting this Unit” 
Protect the unit from vibration and shock.

DATA RECORDED FILE IS TOO SMALL TO BE SAVED (CONTINUE RECORDING?)
If time-lapse recording is stopped when the actual recorded time displayed is "0:00:00:17" or less, the video cannot be saved.

CAMERA TEMPERATURE IS HIGH PLEASE TURN CAMERA OFF TO ALLOW IT TO COOL DOWN PLEASE WAIT
Turn off the power of this unit, let and it cool down before turning on the power
again

Doc ID   ART173523
Updated   01/21/2019

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