Printer connected via USB cable is not detected during setup - Windows 10
Article ID: ART173527 | Date published: 01/21/2019 | Date last updated: 01/21/2019


printer is not detected


If the printer is not detected during USB setup on a Windows 10 computer and a message "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory- code 38" appears, try the following:

  1. Click the Settings icon in the start menu, then select Devices -> Connected Devices ->Device Manager
  2. Double-click Universal Seial Bus Controllers
  3. Right-click USB Printing Support (if in the list),  click Uninstall, then OK
  4. Hold down the Shift Key and shut down the computer
  5. Restart the computer and retry setup