If the Message (The amount in the cartridge cannot be displayed correctly.) Appears
| Article ID: ART173627 |
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Date published: 02/05/2019 |
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Date last updated: 02/05/2019 |
Description
If the Message Appears
Solution
| Issue |
If the message <A counterfeit or non-Canon cartridge may be in use. The amount in the cartridge cannot be displayed correctly.>, <Cartridge Communication Error A counterfeit or non-Canon cartridge may be in use.> appears.
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| Cause |
A toner cartridge may not be installed correctly or may be faulty.
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| Summary |
- Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center.
Replacing Toner Cartridges
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| See Also |
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| Cause |
The toner cartridge used may not be a genuine Canon product.
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| Summary |
- Only genuine Canon toner cartridges should be used as replacement toner cartridges.
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| See Also |
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| Related Info |
Replacing Toner Cartridges |
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ID: 8204259400_EN_1
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