How can I scan a delicate or thin document without damaging it? Use a carrier sheet.
Article ID: ART173710
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Date published: 02/25/2019
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Date last updated: 02/25/2019
Description
To scan without damaging documents or contaminating the rollers and feed path with documents such as carbon paper, insert each document sheet into an optional carrier sheet before loading it in the scanner.
Solution
Open the scanner driver's setting screen.
Open the [Feeding] tab, and set [Document type] to [Carrier sheet].
Click the [OK] button to close the settings screen.
Insert the document into the carrier sheet.
You can set up to three Carrier sheets at a time in the scanner.
Load the document with the sealed end of the carrier as the leading edge.
After placing the document, align the document guides on both edges of the document.
If the document is not placed properly inside the carrier sheet, you may get a document jam or not get a scan image as intended.
Insert documents straight into the center of the carrier sheet. Proper scanning will not be possible if the document is too close to either side, tilted, or protruding from the carrier sheet.
The maximum thickness of documents that can be scanned in the carrier sheet is 127 g/m2 (0.15mm).
Documents thicker than 127 g/m2 may cause scanner malfunctions such as paper jams.
Carrier sheet is a consumable item. Replace it with a new one when necessary, if there is visible damage or smudging.
As a rough guide, replace the carrier sheet after 1,000 scanning operations with a single 80g/m2 (22 lb bond) sheet inserted.
