Printer Attempts to Connect to Secured Network Without Asking for a Network Key

Article ID: ART173862 | Date published: 03/13/2019 | Date last updated: 07/14/2022


This article provides information on what you can do if your PIXMA or MAXIFY printer attempts to connect to a secured wireless router without asking for a network key / password.


With certain wireless routers, you may find that when attempting to connect a PIXMA or MAXIFY wireless printer to that router that the printer will immediately attempt to connect even if a wireless key is set up on that router. If this happens, the printer may need to be connected to the wireless router via the WPS PIN Code method.

Please refer to your wireless router's documentation for instructions on entering a WPS PIN Code to allow the printer to establish a wireless network connection.

 If you are unable to connect the printer to your wireless router via the WPS Pin Code method, you may be able to use the WPS Push Button method. Most wireless routers wil have this button.

Please refer to your wireless router's documentation for instructions on using this button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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