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Summary of Faxing reports and Lists - MX922

Article ID: ART173914 | Date published: 03/26/2019 | Date last updated: 03/26/2019
 

Description

Reports and Lists including sending and receiving fax errors

Solution

Summary of Reports and Lists

The machine prints the report of sending or receiving a fax automatically. You can print the list of the fax/telephone number or the current settings.

Type of Reports and Lists

Printing Report or List

Type of Reports and Lists

Report or List

Description

ACTIVITY REPORT

Shows recent fax transactions at sight.

  • You can print ACTIVITY REPORT manually.

    For details on the procedure to print, see Printing Report or List.

  • The * (asterisk) is appended to the history already printed on ACTIVITY REPORT.

  • If you select Print for Activity report in Auto print settings under FAX settings, the machine prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically.

    Auto print settings

Telephone number list

  • CODED SPEED DIAL TELEPHONE NO. LIST

  • GROUP DIAL TELEPHONE NO. LIST

Lists the numbers and names registered.

You can print the list for coded speed dial and group dial.

For details on the procedure to print, see Printing Report or List.

USER'S DATA LIST

Lists the current settings of the machine and the registered sender information.

For details on the procedure to print, see Printing Report or List.

MEMORY LIST

Lists the documents currently stored in the machine's memory.

For details on the procedure to print, see Printing Report or List.

Note

REJECTED NUMBER LIST

Lists the rejected numbers.

For details on the procedure to print, see Printing Report or List.

CALLER HISTORY

Lists the caller history.

This list is available when Caller ID service is subscribed.

For details on the procedure to print, see Printing Report or List.

This list may not be supported depending on the country or region of purchase.

TX REPORT/ERROR TX REPORT

Either of these reports is printed after each fax transmission.

  • At the time of purchase, ERROR TX REPORT is set to be printed only when a transmission error occurred.

    You can set the machine to print TX REPORT each time it sends a document, or disable printing of the report by selecting TX report in Auto print settings under FAX settings.

    You can also specify the print setting so that the first page of the fax is printed along with the report.

    Auto print settings

    Note

    • The first page of the fax is not printed in color transmission.

  • MULTI TRANSMISSION REPORT is printed after sequential broadcasting of a document.

  • If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT (there are some errors for which the cause is also printed).

    For details on the error number, see Errors When You Send a Fax.

MULTI TRANSMISSION REPORT

This report is printed after sequential broadcasting of a document.

Confirms whether the transmission to all the recipients has been completed successfully.

The procedure to print and the error number is same as TX REPORT.

RX REPORT

This report is printed after each fax reception.

  • At the time of purchase, the machine is set so that RX REPORT is not printed at all.

    You can set the machine to print RX REPORT each time it receives a document, or only when an error occurs by selecting RX report in Auto print settings under FAX settings.

    Auto print settings

  • If an error occurs when you receive a fax, the error number is printed on RX REPORT (there are some errors for which the cause is also printed).

    For details on the error number, see Errors When You Receive a Fax.

MEMORY CLEAR REPORT

Lists the deleted faxes in the machine's memory if the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord.

When the machine is turned on, The power cord has been unplugged and unsent/received docs in memory have been lost. Load paper and select  to print a list of the lost docs. is displayed on the LCD. MEMORY CLEAR REPORT is printed by pressing the OK button.

Printing Report or List

This section describes the procedure to print the report or the list manually.

Print the following report or list manually.

  • ACTIVITY REPORT

  • Telephone number list (CODED SPEED DIAL TELEPHONE NO. LIST/GROUP DIAL TELEPHONE NO. LIST)

  • USER'S DATA LIST

  • MEMORY LIST

  • REJECTED NUMBER LIST

  • CALLER HISTORY

    Note

    • CALLER HISTORY may not be supported depending on the country or region of purchase.

  1. Make sure that the machine is turned on.

    Confirming that the Power Is On

  2. Load paper.

    Loading Paper

  3. Press the FAX button.

    The Fax standby screen is displayed.

  4. Press the left Function button.

    The Fax menu screen is displayed.

  5. Select  Print reports/lists, then press the OK button.

  6. Use the DOWN button to select the report or list you want to print, then press the OK button.

    • When you select Telephone number list:

      Use the UP button to select Coded speed dial or Group dial, then press the OK button.

      If you select Coded speed dial, select whether to print CODED SPEED DIAL TELEPHONE NO. LIST in alphabetical order of the registered names, then press the OK button. If you select Yes, the machine prints CODED SPEED DIAL TELEPHONE NO. LIST with the destination names in alphabetical order. If you select No, the machine prints CODED SPEED DIAL TELEPHONE NO. LIST with the registered entries in numerical order.

      If you select Group dial, the confirmation screen is displayed. Select Yes, then press the OKbutton. The machine prints GROUP DIAL TELEPHONE NO. LIST.

    • When you select an item other than Telephone number list:

      The confirmation screen is displayed. Select Yes, then press the OK button.

      The machine prints the selected report or list.

Errors When You Send a Fax

If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT (there are some errors for which the cause is also printed).

The causes corresponding to the error numbers are as follows.

No.

Cause

Action

#001

Document is jammed in the ADF.

The document is jammed in the ADF.

When the error is cleared, redo the operation.

#003

Document is too long.

You attempted to send a document longer than 15.75 inches / 400 mm.

You cannot send a document longer than 15.75 inches / 400 mm from the ADF.

"#003" is also printed if it takes time to send a page.Divide the document or set the image quality (Fax resolution) to a lower setting, then resend it.

#005

No answer.

The recipient's fax machine does not respond.

Contact the recipient and have the recipient check that the telephone line is connected correctly.

#012

No paper is in the recipient's fax machine.

There is no paper in the recipient's fax machine.

Contact the recipient and have the recipient load paper.

#017

No tone is detected.

The machine could not detect the dial tone.

Dial tone detect in Advanced FAX settings under FAX settings is set to ON. Set to OFF.

Advanced FAX settings

#018

Line was busy.

The fax/telephone number you dialed is busy.

Try dialing again after waiting for a moment.

#022

Number is deleted.

The fax/telephone number registered to the speed dial is incorrect.

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.

Changing Registered Information

#037

Memory is full.

The machine could not send a fax because its memory is full.

Delete contents in memory, then send a fax again.

Document Stored in Machine's Memory

#059

Transmission has been canceled due to a fax information mismatch.

Transmission has been canceled because the machinecould not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON.

For details, see Sending Faxes after Checking Information (Checking the Recipient's Information).

#085

Try again in black & white transmission.

The recipient's fax machine is not color-compatible.

Resend the document in black & white.

#099

The Stop button was pressed during transmission.

The Stop button was pressed to cancel transmission of the document. Resend it if necessary.

#412

The fax could not be sent from the computer.

The fax could not be sent from the computer (Windows only). Ensure that the machine is connected with the computer correctly and redo operation.

Errors When You Receive a Fax

If an error occurs when you receive a fax, the error number is printed on RX REPORT (there are some errors for which the cause is also printed).

The causes corresponding to the error numbers are as follows.

No.

Cause

Action

#003

It takes too long to receive a page.

Contact the sender and have the sender divide the fax or set the image quality (Fax resolution) to a lower setting and resend it.

#005

No answer.

When receiving a fax manually, the machine could not detect the signals from the sender's fax machine.

Contact the sender and have the sender resend it, or set the machine to receive the fax automatically.

#037

Memory is full.

The machine could not receive a fax because its memory is full.

Delete contents in memory, then ask the sender to resend the fax. See Document Stored in Machine's Memory.

#046

Reception has been rejected due to the specified fax rejection condition.

Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.

For details, see Rejecting Fax Reception.

#099

The Stop button was pressed during reception.

The Stop button was pressed to cancel reception of the fax. Contact the sender and have the sender resend it if necessary.
 

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