Support Code 1312 Appears (The Paper in the Lower Cassette is Jammed) (TEXT) (VIDEO) - MX922

Article ID: ART173922 | Date published: 03/27/2019 | Date last updated: 03/27/2019


This article will show you how to remove paper that is jammed in the lower cassette of your PIXMA MX922.



If paper loaded into the lower cassette of your PIXMA MX922 jams during printing, refer to the information below to resolve the issue.

  • The following video will walk you through the process outlined below.



The paper loaded in the cassette (lower) is jammed.


If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below.

  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.

    Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.

    If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.


  1. Pull out the rear cover.

  2. Pull out the paper slowly.

    • Do not touch the inner parts of the machine.

    • Open the paper output tray if you cannot pull out the paper.

  3. Attach the rear cover.

    Insert the rear cover to the back of the machine.


If you were not able to remove the paper out in step 2:

  1. Detach the lower and upper cassettes.

  2. Pull out the paper slowly.

  3. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.

    • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

  4. Attach the cassettes to the machine, then press the OK button.

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