Support Code 1313 Appears (Paper Jammed as Printer Pulled in Printed Paper) (TEXT) (VIDEO) - MX922

Article ID: ART173923 | Date published: 03/27/2019 | Date last updated: 03/27/2019


If paper is jammed in your PIXMA MX922 while the paper is being pulled in, this article will help you to resolve the issue.



If a paper jam occurs as paper is being pulled into your PIXMA MX922, refer to the information below to help resolve the issue.

  • The following video will walk you through the process outlined below.



The paper is jammed as the machine pulled in the printed paper.


If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below.

  • If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.

  • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.

    Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.

    If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.

  1. Pull out the rear cover.

  2. Lift up the transport unit cover, then pull it out.

  3. Pull out the paper slowly.

    • Do not touch the inner parts of the machine.

    • If you cannot pull out the paper, open the paper output tray.

  4. Insert the transport unit cover to the back of the machine.

  5. Insert the rear cover to the back of the machine.


If you were not able to remove the paper out in step 3:

  1. Detach the lower and upper cassettes.

  2. Pull out the paper slowly.

  3. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.

    • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

  4. Attach the cassettes to the machine, then press the OK button.

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