"Port is Using...." is displayed and printing via USB cannot be performed

Article ID: ART173945

Date published: 04/01/2019

Date last updated: 04/24/2019

This article explains what to do if you experience a "Port is Using...." error when attempting to print on a Windows PC.

Port is Using message is displayed

If the above message is displayed and printing via USB cable fails, uninstall the Extended Survey Program

In Control Panel -> Programs and Features (or Control Panel->Programs->Programs and Features), uninstall the Extended Survey Program (Canon Inkjet Printer/Scanner/Fax Extended Survey Program).

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