"Port is Using...." is displayed and printing via USB cannot be performed
Article ID: ART173945 | Date published: 04/01/2019 | Date last updated: 04/24/2019
 

Description

This article explains what to do if you experience a "Port is Using...." error when attempting to print on a Windows PC.

 

Solution

Port is Using message is displayed


If the above message is displayed and printing via USB cable fails, uninstall the Extended Survey Program
  • In Control Panel -> Programs and Features (or Control Panel->Programs->Programs and Features), uninstall the Extended Survey Program (Canon Inkjet Printer/Scanner/Fax Extended Survey Program).