• Check if the MicroSD card is inserted properly
• Check if the MicroSD card is full
• Check if the MicroSD card is corrupted
• Check if the MicroSD card is compatible
Paper Feeding
Failed
Red
• Open the paper compartment cover to check
if Canon ZINK™ photo paper is inserted
Paper Jam
Red
• Power off and on the device, the photo paper
will be fed out automatically
No Paper
Red
• Reload Canon ZINK™ photo paper into the device
Printer Cover
is not closed
properly
Red
• Close the printer cover properly
Overheat
Red
• Wait until the device temperature returns to
normal, the device will resume working again
Connection
N/A
• Wait until the device temperature returns to
normal, the device will resume working again
Remote
Control Failed
N/A
• Make sure the smartphone bluetooth connection is
properly set up.
• Make sure selection of device on the App is correct
• Make sure smartphone OS is compatible and up to date
Customized
Sound Failed
N/A
• Make sure the device is connected with the App
• Make sure the App and firmware are up to date
Device does
not Work
N/A
• Make sure the battery level is not too low.
If it is, recharge the device
Take a Photo
N/A
• Make sure the device firmware is up to date
• Make sure print queue buffer is available
• Make sure device has Canon ZINK™ photo paper
