| Message | Solution |
| Accessing the memory card. Do not remove the memory card. | You opened the SD card compartment cover while the camcorder was accessing the SD card or the camcorder started accessing the card as you opened the SD card compartment cover.
Do not remove the SD card until this message disappears. |
| Back up recordings regularly | This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
| Battery communication error. Does this battery display the Canon logo? | â¢You attached a battery pack that is not recommended by Canon for use with this camcorder.
â¢If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. |
| Battery pack is not compatible. Turning off the camcorder. | A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned on. The camcorder will automatically turn off in 4 seconds. |
| Cannot play back | Clips cannot be played back from a 512 MB or smaller SD card. Use a compatible SD card. |
| Cannot play back Initialize only using the camcorder | The SD card in the camcorder was initialized using a computer. Initialize the card with this camcorder. |
| Cannot record on this memory card | Clips cannot be recorded on a 512 MB or smaller SD card. Use a compatible SD card. |
| Cannot trim the clip | Clips that were recorded or copied using other devices cannot be trimmed. |
| Charge the battery pack | Battery pack is depleted. Charge the battery pack. |
| Check the memory card | â¢Cannot access the SD card. Check the SD card and make sure it is working correctly and inserted correctly.
â¢An SD card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the SD card, or use a different SD card.
â¢You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card.
â¢If after the message disappears,
/
appears in red, perform the following: Turn off the camcorder and remove and reinsert the SD card. If
/
turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the SD card. |
| File name error | The folder and file numbers have reached their maximum value. Set [Recording Setup] -> [MP4 Clip / Photo Numbering] to [Reset] and initialize the SD card. |
| Initialize only using the camcorder | Initialize the SD card with this camcorder. |
| May not be possible to record movies on this memory card | An SD card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the SD card, or use a different SD card. |
| Memory card cover is open | After inserting an SD card, close the SD card compartment cover. |
| Memory card is full | The SD card is full. Delete some recordings to free some space or replace the SD card. |
| Memory card is write-protected | The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| No clips | There are no clips on the SD card selected. |
| No memory card | Insert a compatible SD card into the camcorder. |
| No photos | There are no photos to play back. |
| Operation canceled | â¢Cannot access the SD card. Check the SD card and make sure it is working correctly and inserted correctly.
â¢An SD card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the SD card, or use a different SD card. |
| Recording was stopped due to insufficient write speed of the memory card | â¢The write speed of the SD card was too slow so recording was stopped. To record clips with a resolution of 3840x2160 or clips using slow & fast motion recording mode, use an SD card that is rated UHS Speed Class U3. To record other clips, use an SD card that is rated SD Speed Class 6 or 10, or UHS Speed Class U1 or U3.
â¢After repeatedly recording, deleting and editing clips (fragmented memory), it will take longer to write data on the SD card and recording may stop. Save your recordings and initialize the SD card. |
| Some clips could not be deleted | Clips that were protected/edited with other devices and then transferred to an SD card connected to the computer cannot be deleted with this camcorder. |
| Task in progress. Do not disconnect the power source. | The camcorder is updating the SD card. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
| Too many photos and MP4 movies. Disconnect the USB cable. | â¢Disconnect the USB cable. Try using a card reader or decrease the combined number of MP4 clips and photos on the SD card to fewer than 2,500 (Windows), or 1,000 (macOS).
â¢If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
