If the Message Amount in cart. cannot be displ. correctly. (for drum cartridge) Appears
| Article ID: ART174295 |
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Date published: 05/02/2019 |
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Date last updated: 05/02/2019 |
Description
If the Message
(for drum cartridge) Appears
Solution
| Issue |
If the message A counterfeit or non-Canon drum cartridge may be in use. or Amount in cart. cannot be displ. correctly. (for drum cartridge) appears.
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| Cause |
The drum cartridge used may not be a genuine Canon product.
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| Summary |
- Only genuine Canon drum cartridges should be used as replacement drum cartridges.
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| See Also |
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| Cause |
The drum cartridge is not installed correctly, or there is possible trouble on the drum cartridge.
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| Summary |
- Reinstall the drum cartridge. If this message does not disappear after reinstalling several times, the drum cartridge might be possibly broken. Contact the store where you purchased the drum cartridge, or consult the Canon Customer Help Center.Replacing Drum Cartridges
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| See Also |
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| Related Info |
Replacing Drum Cartridges |
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ID: 8204172200_EN_1
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