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When the Machine Cannot Connect to the Wireless LAN

Article ID: ART174304 | Date published: 05/02/2019 | Date last updated: 05/02/2019
 

Description

When the Machine Cannot Connect to the Wireless LAN

Solution

Solution

Checking Network Connections

Check the following items to make sure that the machine is ready to be connected to a network.

1. Check the status of your computer.
  • Have the settings of the computer and the wireless router been completed?
  • Are the cables of the wireless router (including the power cord and LAN cable) correctly plugged in?
  • Is the wireless router turned on?

If the problem persists even after checking the above:
  • Turn off the devices, and then turn them on again.
  • Wait for a while, and try again to connect to the network.

2. Check whether the machine is turned ON.
  • If the machine is turned ON, turn it OFF, and then turn it back ON.

3. Check the installation site of the machine and the wireless router.
  • Is the machine too far from the wireless router?
  • Are there any obstacles such as walls between the machine and the wireless router?
  • Are there any appliances such as microwave ovens or digital cordless phones that emit radio waves near the machine?

4. Perform one of the following settings again.
NOTE
When you need to manually set up the connection
  • If the wireless router is set as described below, manually enter all the required information for the wireless LAN connection.
- ANY connection refusal* is activated.
- The WEP key that was automatically generated (hexadecimal) is selected.
- The stealth mode is activated.
* A function in which the wireless router refuses the connection if the SSID on the device to be connected is set to "ANY" or is blank.
When you need to change the settings of the wireless router
  • If the wireless router is set as described below, change the settings of the router.
- The MAC address packet filtering is set.
- When only IEEE 802.11n is used for the wireless communication, WEP is selected or the WPA/WPA2 encryption method is set to TKIP.
Related Info Setting the Wireless LAN Using WPS Setting the Wireless LAN Manually
ID: 8204005100_EN_1

SIMS Doc Id

8204005100

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