Refilling Ink Tanks - G5020

Article ID: ART174359 | Date published: 05/17/2019 | Date last updated: 06/06/2019




Refilling Ink Tanks

When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank.


Refilling Procedure

When you refill ink tanks, follow the steps below.

Watch the movie


  • Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side, as ink in the printer may leak.
  1. Check that printer is turned on.

  2. Open the top cover (B).


    • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer.

  3. Open the ink tank cover.

    To refill the black ink tank, open the left ink tank cover (C).

    To refill color ink tanks, open the right ink tank cover (D).

  4. Open the tank cap (E) of the ink tank to be refilled.


    • Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it.
  5. Take a new ink bottle out of its package.

  6. Hold the ink bottle upright and gently twist the bottle cap (F) to remove.


    • Do not shake the ink bottle. Ink may spatter when opening the cap.
  7. Refill the ink tank.

    Aligning the ink bottle's tip with the printer's inlet (G), slowly stand the bottle upside down, and push the bottle into the inlet.

    The ink tank is refilled. Support the bottle with your hand so that it does not fall.


    • Make sure that each color of ink tanks is filled with corresponding color of ink bottles.
    • If ink is not injected into the ink tank, slowly remove and insert the ink bottle.
    • Make sure to refill the ink tank with ink up to the upper limit line (H) on the ink tank.

  8. Once ink reaches the upper limit line, remove the ink bottle from the inlet.

    Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it.


    • Do not leave ink bottles in ink tanks.
    • Close the bottle cap of the ink bottle securely and store the ink bottle upright.
    • Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables.
  9. Close the tank cap of the ink tank.

    Make sure the tank cap is completely inserted.

  10. Close the ink tank cover.

  11. Close the top cover gently.


    • If the error message appears on the LCD after the top cover is closed, take appropriate action.

    • The printer may make noise during operation.

Notes on ink bottles


  • Keep out of reach of children.
  • Do not drink ink.
  • Be careful not to get any ink in your eyes or in your mouth. (In case of eye contact or swallowing, rinse with water and contact a doctor immediately).
  • When you store ink bottles, close bottle caps completely and place bottles in standing position. If the ink bottles are laid down, ink may leak.
  • When refilling ink tanks, take sufficient care to prevent ink from spattering onto surroundings.
  • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains.
  • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon.
  • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car. Bottles may warp and cause ink leakage or ink may become poor quality.
  • Do not subject ink bottles to impacts. Ink bottles may be damaged or bottle caps may come off by such impact, and ink may leak.
  • Do not transfer ink to other containers. This may result in accidental ingestion, inappropriate use, or poor ink quality.
  • Do not mix ink with water or other ink. This may damage the printer.
  • Once an ink bottle has been opened, do not leave it with bottle cap off. Ink will dry out, possibly preventing proper operation of the printer when an ink tank is refilled using this bottle.
  • To obtain optimum print quality, we recommend to refill the ink tank with ink up to the upper limit line at least once a year.


  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.

    When ink runs low, promptly refill it.

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments