Support Code 7800 is displayed - G6020

Article ID: ART174466 | Date published: 05/24/2019 | Date last updated: 04/21/2022


A print head error has occurred.




A print head error has occurred.

What to Do

Reseat the print heads.

If reseating the print head does not resolve the problem, replace the print heads.

If the problem persists, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare your printer for transportation if servicing is required.

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments