Support Code 6930 is displayed - G5020

Article ID: ART174497 | Date published: 05/24/2019 | Date last updated: 06/06/2019


Support Codes for errors




Printer error has occurred.

What to Do

Turn off printer and unplug it.

Plug in the printer again and turn it back on.

If this does not solve the problem,  service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account


  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.

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